Click here for Animations FAQs - Animations FAQs
 
Images FAQ list
 
 
How can I contact 3D4Medical.com?
Click here for a complete list of our worldwide contact numbers.
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How do I register?
Registration is simple. Enter your email address on the login page and select the radio button "I am a new customer". Click "Continue", agree to the licenses and fill the form. Any fields marked with an asterix "*" are required fields and must be filled out to complete registration. Click "Submit" to complete your registration. Click here to register now
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What can I purchase online?
Individual images, individual animations and animation sets (3 or more animations sold together) licenses may be purchased online. Images, standard format animations and animation sets are downloaded directly onto your hard drive. HD animations are usually delivered by courier.
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What forms of payment do you accept?
We accept the following credit cards: Visa, Mastercard and American Express.
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What is a license agreement?
If you intend to purchase images or animations from 3D4Medical.com you must read the appropriate license agreement fully. It refers to the eventual use of the images/animations you purchase from 3D4Medical.com and the legal conditions associated with this purchase. To continue with the purchase you must click on the 'Accept' button at the bottom of the purchase page. If you do not agree with the terms of this agreement the transaction will be cancelled. If you have any queries on the license agreement, please contact us.
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Is it safe to use my credit card?
Yes. We recognize that your privacy and security are of the utmost important. We do not store critically sensitive information like your credit card details. We utilize industry standard SSL technology to protect all transactions.
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Can I search without being registered?
Yes. You can search and download low-res watermarked comping images/animations without registering on our site.
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Do I need to register to purchase?
Yes, you will need to register before you purchase.
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How can I get an invoice?
Your invoice will be sent to you immediately via email after a purchase.
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Will I get unsolicited mail or email?
3D4Medical.com does not swap, sell or pass on the names of registered users or customers to any other company. We do update registered users on new products and services on a monthly basis. We respect your privacy and will instantly remove your name from our mailing list if requested.
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VAT
If you are in a country where we are required to charge VAT, you will be required to enter your VAT number. If you fail to do this at the time of purchase, we are legally prevented from refunding this tax amount later. Please note that we do not charge VAT to purchasers based in the USA.
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How do I find the image I want?
Search for an image by entering keywords in the search box on the front page or use the Advanced Search from the search menu - please note, you can refine your search with our powerful filtering options. If you cannot seem to find the image you are looking for, then contact us and we will do the searching for you.
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How do I download free comping images?
When you've completed a search, right click on the large preview image to download a low res comp. To get access to unwatermarked images, you'll need to register and purchase the image(s).
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Can I use images for large format printing?
Tests have shown that images can be printed at much larger sizes, depending on the image type and screen ruling used. On composite inkjet devices, customers regularly reproduce our images on posters at A0 sizes and larger. However, you need to check the technical specification of your printer and the size of image purchased before proceeding. See our technical specifications for more details.
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How long does it take to download an image?
Please consult the details below:

Image Size Average Compressed File Size 56K ISDN T1 T3
50MB 20MB 60 Min 28 Min 20 Min 4 Min

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What if I can't get the image to download?
We can send the images to you by URL link, email, or if you choose via CD couriered to your address. 3D4Medical.com will burn a CD with your selected image(s) on it and forward it to you by courier (there is an extra charge for individual CD writing).
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Returns Policy - Single Image Downloads
If you are not satisfied with your image purchase please contact our Customer Service department in writing, within 48 hours of purchase. You will be required to sign a legal document undertaking not to use the image(s). We will delete the image(s) from your account and credit your account with the purchase price.
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